We perfectly understand that only the proposal is not sufficient for you to make a decision you will for sure have questions about the treatment you desire or about the surgeon, the hospital, the hotels or about us. Please feel free to email us with all your questions, we normally answer in detail within 24 hours. Given our experience we can answer most of your questions.
We might have questions about you and the treatment you desire.
In not so straight forward treatments where the beauty aspect is involved like a nose reduction, a facelift or tummy tuck, we most probably will ask you to send one or more digital pictures so that our surgeons can make a correct assessment of your situation.
This allows us to give you a fixed price for the treatment. We work with a fixed price so there are no surprises once you have arrived in Penang. In case you are still interested to proceed the assurance phase will start.
As most of our customers highly appreciate their privacy we only in rare occasions have customers that want to discuss their experiences. So as a standard we do not ask you to be a referral to any of our prospective customers.
We will send you our comprehensive medical questionaire and registration form.
By answering all questions we have the assurance that you are medically seen fit to go for the desired treatment. Any additional tests here in Penang, like blood tests or X-rays (if required), are included in our price. In case of doubt about your health, we will discuss with our surgeons and might come back to you with additional questions.
Should you desire to continue we have the option of a telephone conversation with our surgeon.
He will call you at a time convenient to you at a number you have indicated. Any additional questions you might have about your treatment you can ask him. Though we encourage such a call it is not imperative.
In this way we don't compromise the safety of the patient, and we maintain our high success rate.
• Planning your travel
Once you have decided to come the planning cycle starts.
Please let us know your intended day of arrival and departure. You can make a reservation though some travel agents deny this.
By return mail we will let you know if it fits the schedule of the surgeon and the hotel availability.
All being ok you can book the tickets and travel insurance.
Please give us your travel schedule once confirmed to you.
• Holiday dates and particulars finalized
Once all travel and surgery dates are agreed Beautiful Holidays will send you an invoice.
We need a telegraphic transfer into our account at HSBC in Penang as indicated on the invoice. This down payment of 30 % is to confirm all bookings.
The remainder 70 % you can either transfer to our account one week before you travel or bring the amount in cash, which we need to receive from you after your consultation with the surgeon before the treatment starts.
We do not work with credit cards and we cannot accept a foreign cheque.
We strictly adhere to this policy.
• Pre operation instructions.
Depending on the kind of surgery you will have we will send you our pre operation instructions 2 or 3 weeks before your intended travel date.
• 1 week before travel date travel documentation sent to you
One week before you travel we will send you some practical information for traveling to Penang and the arrival procedure.
Everybody in Penang speaks and understands English.