In case, after consultation with our customer, we agree that corrective action is necessary, The customer wil be require to come back to Penang to undertake the necessary treatment FREE of surgeon fees. This is our commitment and exclusive remedy. Please remember we should be given the opportunity to correct any situation that requires corrective action. We do not believe in treatment by a local surgeon as normally the mindset may be negative and our surgeons should have the opportunity to correct any mishaps. In case the customer is still in Penang and corrective action can only be taken with a longer stay than planned we will bear the cost of an extended stay.
In case a clear mistake is made we will accept arbitration in the country of the customer. If you choose to seek arbitration we recommend you seek advice on this matter, and to discuss your case with one of many private and public medical organizations that can determine how meritorious your case is.
The customer must give Beautiful Holidays ample time to react and address the situation. The customer, before seeking publicity, has to consider that in case Beautiful Holidays are not to be held responsible, all damages suffered by Beautiful Holidays as a result of negative publicity will be claimed against the customer.
This is our exclusive right.
If it is our feeling that the Customer in his claim is not right we will inform the Customer accordingly with the reasoning behind our decision. If the Customer, based on the reasoning feels they have to take legal action against us this is a right we cannot and will never deny. The difference between seeking legal action and seeking publicity is sometimes a fine balance. If the outcome of the legal action proves the Customer's wrong and the Customer has sought publicity to strengthen his/her case, it is our right to will take legal action against the Customer if the publicity results in damages/loss of business to either BH or H.
Case of complication
If, post surgery, our Customer considers there is something wrong, they should immediately contact BH and inform BH in writing by E-mail, fax or letter of the situation. As part of our commitment to you post surgery we will react within 24 hours during working days.